Why is the settlement amount different from my total sales?

There are four possible reasons as to why your settlement amount may be different from your total sales;

Cut off times

Transactions processed between 12:00am and 11:59pm are included in the following day’s settlement. This means payments accepted after midnight may appear in the following day’s settlement and may not align exactly with your sales reporting for that calendar day.

Settlements are paid via Faster Payments in the United Kingdom, so your nominated account will be credited instantly.

Refunds

In the instance where you refund a transaction that was accepted on a different day, we will deduct the amount from your current balance before attempting to debit your Zeller Business Account, or nominated Sort Code and Account number.

Fees

Our fees are automatically deducted prior to sending through the final settlement amount. You can view your fees in the Settlement section of your Zeller Dashboard. 

Chargebacks

We place a temporary hold on transactions that are subject to a chargeback case.